Write to the people who fit the tubs

Whatever you send from this page is read by someone who has knelt beside a hundred bathtubs, not by a ticket system. A worry about a parent who still insists on the evening bath, a line on a quote you would like unpacked in plainer words, a sentence on this site you believe is wrong: set it down here and it will get a patient, personal answer.

Details that help us answer well

• Who does the bathing, and how they get around today: steady on their feet, a cane, a walker, a wheelchair. The right tub starts with the person, never with the catalog.
• The rough size of the bathroom, even paced out in floor tiles. It tells us whether we are talking about a straightforward swap or a more inventive one.
• Whether any doorway on the way in feels narrow. Front door, hallway, bathroom door: the tub has to travel through all three, and we plan that route early.
• Whether this is urgent, after a fall or a hospital stay, or a project you are thinking through calmly for the seasons ahead. We pace ourselves to match you.

When the reply comes

Most messages are answered inside one working day, in plain words and at whatever length the question deserves. When the crews are mid-install the inbox waits a little longer, but every message is read by a person and answered by one.

If what you really want is a price, the assessment form on the homepage goes straight to the visit calendar and moves faster than any inbox.

Your message stays with the small team that answers it. Your email address is used to reply to you, and for nothing else at all.